Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. 

PRADA reserves the right to split an order into multiple shipments, according to the availability of the Products. In this case, PRADA shall inform the Customer by SMS, email or other means.

At the end of the buying process you will receive the order acknowledgment SMS containing a recap of the order that we received, along with the information that we are processing it. We inform you that the content of your order acknowledgment can no longer be changed.

If you do not receive an SMS acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received. 

The order will be confirmed only when you receive the confirmation SMS to the telephone indicated on the order form. 

You will receive a confirmation SMS for each product as soon as it is ready to be shipped. 

Each order is subject to prior verification of product availability. You will be informed as soon as possible via SMS in case we are not able to satisfy your request entirely or partially.

As per our General Terms and Conditions of Sale, once an Order has been submitted it cannot be further modified or cancelled.

At any rate, if you need to cancel your purchase, please contact us as soon as possible to inquire into details. 

Should the order have already been shipped, please consider that you may still request a return by following the instructions in the “Returns” section.

Due to the nature of the products themselves, it is not possible to cancel an order containing definitively personalized products, as they are made according to your preferences.

For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

You have the opportunity to pre-order a selection of products before their commercial launch or distribution and placement in the market. 

You can buy these items and receive them by the estimated delivery date specified on the product page description, within 8 (eight) weeks starting from the sending of the confirmation SMS.

Should your pre-order also contain a non pre-order product, the articles will be shipped by means of multiple shipments as soon as they are ready for shipping.

The amount of the pre ordered products will be charged in advance as each relevant confirmation SMS is sent, even though such products are not ready to be shipped.

The amount of any non-pre ordered products will be charged at the moment of their shipment as the relevant confirmation SMS is sent.

Upon each shipment you will receive an SMS with the tracking number of the shipping so that you can track it on the courier's website.

Thanks to the AC Factory personalization service you can create your own version of Prada America's Cup sneaker. 

Reinvent the iconic design by choosing between soft leather or patent leather in a wide range of colors, adding your initials, and selecting between a lace-up or strap style.

Our website offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.

If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store” tool or discover similar products.

For more information about sizes, you can check the Size Guide on each product page.

Prada accepts both of Alipay and wechatpay.

Cash on delivery is not possible.

Prada.cn features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.

You will be charged in the same currency as the prices displayed at checkout.The order amount includes shipping costs (if any) and taxes.

Orders placed online may be picked up directly from one of our stores, if the option is available at checkout. To select this option, choose the store from the suggested list.

Once the order is available for pickup, you will receive a notification SMS to print and present at the store upon collection, along with your ID. 

The order will be available for thirty days after the notification SMS is sent. 

If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

You can make a phone order by calling our Client Service at the number 400 600 1913 from Monday to Sunday from 9 am to 8 pm, China Beijing Time.

As an alternative, you can call one of our stores to receive the same kind of service. Access the "Store Locator" section to find the telephone number and the opening hours of our stores.